MC
Open to IT Manager, Senior Engineer, and DevOps roles

Matthew Curtis

The Engineer Behind Your Uptime

I've spent 4+ years keeping enterprise systems running at L'Oréal and PwC. Now I'm automating the work I used to do manually, and building tools that work for any company, not just the Fortune 500.

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ServiceNow·Microsoft Intune·AWS·Ansible·Endpoint Operations·Executive Support
4+ Years Enterprise Experience
C-Suite & Executive Support
ITIL 4 Certified
8,000+ Endpoints Managed

Trusted By

PwC logo
L'Oréal logo
Aprio Accounting logo
Robert Half logo
Maximus logo
Suntex Marinas logo
About

Enterprise IT support, built on reliability.

Welcome! Glad to have you here on my personal portfolio page. If you are a recruiter, friend, family member, or just found this link in the wild somehow, I'm happy to share a little about the professional side of my life. Lets take a quick dive and see what's been going on!

I'm an IT Engineer with 4+ years of corporate IT experience across enterprise and C-suite environments; currently at L'Oréal, previously a Technologist at PwC. My day-to-day blends hands-on troubleshooting with the engineering work that prevents tickets from being raised in the first place.

I work fluently across ServiceNow for incident and asset management; Microsoft Intune and Workspace ONE (WS1) for MDM at 8,000+ asset scale; and identity tooling across Azure AD and Active Directory.

From new-starter onboarding to white-glove C-suite engagements, Crestron-based A/V for 250+ attendee meetings, and MDF/IDF work in the switch closets, full Cisco infrastructure replacements... and much more to come.

Core focus areas
  • MDM at scale: Intune & Workspace ONE
  • ServiceNow incident & asset management
  • White-glove C-suite & executive support
  • Crestron + Teams rooms A/V for enterprise meetings
  • MDF/IDF, switching, and structured cabling
Skills

A practical, enterprise-grade toolkit.

The tools and domains I use daily to support, secure, and engineer reliable end-user environments.

Endpoint Management
Microsoft IntuneApple Business ManagerAutopilotDevice lifecycle
ITSM Tools
ServiceNowIncident & request mgmtKnowledge baseSLA reporting
Networking
IDF / MDF troubleshootingTCP/IP fundamentalsDNS / DHCPVPN clients
Support Tools
BeyondTrust (Bomgar)Remote desktop supportSCCM basicsAD/Active Directory
Identity & Access
MFA enrollmentConditional Access conceptsEntra ID basicsRole-based access
Collaboration
Microsoft 365Google WorkspaceTeams / MeetMailbox administration
Security Hygiene
Endpoint baselinesPatch complianceDefender for EndpointPhishing triage
Hardware & AV
Laptops & desktopsAV / boardroom systemsPeripherals & docksExecutive setups
Experience

Where I've supported the business.

A timeline of enterprise-focused IT roles, with a clear move from frontline support into endpoint engineering.

  1. Senior IT Technician
    L'Oréal - Berkelery Heights/Clark - NJ
    2025 — Present
    • Resolved 150+ L1 / L2 requests per month across hardware, software, and networking via ServiceNow, maintaining a 100% customer satisfaction rating as the sole technician on site.
    • Owned onboarding and offboarding for interns and direct employees; provisioning assets and access through Active Directory, Azure AD, and ServiceNow as the first IT touchpoint after HR.
    • Took ownership of complex, out-of-scope issues across cloud, networking, and external SaaS platforms to strengthen cross-team collaboration.
    • Support A/V for enterprise meetings with 250+ attendees, including Crestron configuration, display and sound testing, and connectivity troubleshooting.
    • Coordinate with HP, Apple, and Microsoft for asset lifecycle, repairs, and product testing; including hands-on swaps and liquid-damage triage for time-sensitive incidents.
  2. Independent IT Consultant
    Self-Employed - Tri-state area
    2025 — Present
    • Led a full workstation infrastructure upgrade for Aprio (Scotch Plains, NJ), replacing legacy systems with dual-monitor DisplayPort MST configurations with zero post-deployment support incidents.
    • Resolved large-scale network instability at Liberty Landing Marina (Jersey City, NJ) by replacing and reconfiguring Cisco hardware across 12+ distributed nodes spanning a 1-mile coverage area, eliminating recurring outages.
  3. Technologist
    PricewaterhouseCoopers (PwC) -Midtown Manhattan, NYC
    2023 — 2025
    • Administered MDM across an enterprise estate of 8,000+ assets using Microsoft Intune and Workspace ONE (WS1), and coordinate with global teams for employees traveling to external engagements.
    • Delivered white-glove C-suite support during high-profile, time-sensitive, and legally sensitive engagements where precision was non-negotiable.
    • Provided hands-on MDF/IDF support including switch checks, port tracing, and structured cabling.
    • Championed cross-site IT support across 4 tri-state locations, including connectivity and operations in unmanned offices, maintaining all-green operational status.
Case studies

Selected projects.

Consulting-style breakdowns of work I've led or designed. Each follows a simple structure: problem, approach, outcome.

Service ManagementCase study 01

Enterprise IT Support Portal Redesign

Restructured a sprawling internal support portal into a clear, self-service-first experience.

Problem

End users struggled to submit the right ticket type, and existing knowledge content was buried under inconsistent navigation. Service Desk agents spent significant time re-categorising tickets and answering repeat questions.

Approach
  • Audited 12 months of ticket data to define a clean category and sub-category taxonomy.
  • Redesigned the ServiceNow Service Catalog around top user intents instead of internal team structure.
  • Built a tiered knowledge base layout with featured articles, role-based content, and search-friendly titles.
  • Introduced guided request workflows for the highest-volume requests (access, hardware, onboarding).
Outcome
  • Estimated 30% reduction in mis-categorised tickets through clearer catalog design.
  • Significantly faster self-service resolution for top 10 request types.
  • Cleaner reporting, enabling leadership to track demand by service area instead of team.
Endpoint EngineeringCase study 02

Endpoint Deployment Strategy (Intune-Based)

Standardised laptop provisioning across the organisation using Intune and Autopilot.

Problem

Manual device builds were inconsistent, slow, and dependent on technician availability. Security baselines drifted between teams, and new starters often waited days for a ready-to-use device.

Approach
  • Defined a single Windows baseline image with Intune configuration profiles and security baselines.
  • Configured Autopilot for zero-touch enrolment so devices ship directly to end users.
  • Standardised app deployment via Intune (line-of-business, Microsoft Store, and Win32 apps).
  • Documented runbooks for the Service Desk covering enrolment failures and recovery paths.
Outcome
  • Reduced provisioning time from hours of hands-on work to a guided user-driven setup.
  • Consistent compliance posture across the fleet, with measurable patch and policy coverage.
  • Drop in onboarding-related tickets thanks to predictable, repeatable device experience.
Incident ResponseCase study 03

IT Incident Response Workflow

Designed a clear escalation and communication flow for critical service outages.

Problem

During major incidents, ownership and communication were unclear. Teams duplicated effort, stakeholders were under-informed, and post-incident reviews lacked structure.

Approach
  • Defined SLA tiers (P1–P4) with explicit response targets and on-call expectations.
  • Built an escalation matrix mapping incident type to responding teams and decision-makers.
  • Standardised incident communication: status page updates, stakeholder emails, and bridge calls.
  • Introduced a lightweight post-incident review template focused on actions, not blame.
Outcome
  • Faster engagement of the right responders for high-impact incidents.
  • Clearer stakeholder communication during outages, reducing inbound status questions.
  • Repeatable post-incident process that turned outages into concrete improvement work.
Resume

Resume & certifications.

A web version of the highlights — or download the full PDF for your hiring system.

Matthew Curtis — CV
DOCX · updated for enterprise IT roles
Download
Summary

Enterprise IT support and endpoint engineer with 4+ years across large corporate environments. Strong in ServiceNow, Intune, remote support, and executive / AV support.

Experience
  • Senior IT Technician — L'Oréal - Berkelery Heights/Clark - NJ (2025 — Present)
  • Independent IT Consultant — Self-Employed - Tri-state area (2025 — Present)
  • Technologist — PricewaterhouseCoopers (PwC) -Midtown Manhattan, NYC (2023 — 2025)
Core skills
ServiceNowMicrosoft IntuneApple Business ManagerBeyondTrustMicrosoft 365Entra IDITIL 4AV Support
Certifications
  • ITIL 4 Foundation
    PeopleCert
  • Information Technology Generalist
    U.S. Department of Labor
Contact

Let's talk about your IT needs.

Please reach out about potential roles, consulting requests, or just to say hello, below! I usually reply within 1-2 business days.

curtismatthew47@gmail.com+1 (631) 464-2136linkedin.com/in/matthew-wayne-curtis
Open to roles across Service Desk, IT Support Engineer, Endpoint Engineer, and Systems Administrator.